Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@tikolish.com. Please note that returns will need to be sent to the following address: 7701 Southern Dr, STE R, Unit C19, Springfield, VA 22150, USA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@tikolish.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@tikolish.com.

Here’s a rewritten version of your refund policy that makes it clear you do not provide any free services, including return shipping labels or prepaid returns:

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.

• You must provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at sales@tikolish.com. Once your return request is reviewed and approved, we will provide instructions on how and where to send your package.

Please note:

• We do not provide prepaid return shipping labels.

• All return shipping costs are the responsibility of the customer.

• Items sent back to us without prior approval will not be accepted.

Returns should be sent to:

7701 Southern Dr, Ste R, Unit C19, Springfield, VA 22150, USA

Damaged or Incorrect Items

Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us immediately at sales@tikolish.com so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (e.g. food, flowers, plants)

• Custom or personalised items

• Personal care products (e.g. beauty or hygiene items)

• Hazardous materials, flammable liquids, or gases

• Sale or clearance items

• Gift cards

If you're unsure whether your item qualifies, please contact us before purchasing.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item at your own expense and place a new order once your return is accepted.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason. Items must meet the same return conditions—unworn, unused, with tags, and in original packaging. Return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at sales@tikolish.com.